FAQ

From concept to finished product — we help you create fully customized backgammon sets with premium materials, precise craftsmanship, and global delivery.

How Custom Orders Work-Custom Process

Step 1: Send Your Idea

Share your concept, artwork, logo, preferred material, quantity, and any special requirements.

You can send:

* AI / PSD / PDF files
* Reference photos
* Hand sketches
* Simple descriptions

No finalized design? No problem — our design team can help.

We review your requirements and provide:

* Product recommendation
* Pricing
* Production timeline
* Shipping options

Usually within 12–24 hours

Before production, we create a digital mockup for approval.

Nothing moves forward until you confirm every detail.

For large or important orders, physical samples are available.

This helps verify:

* Color accuracy
* Material feel
* Printing quality
* Functional details

Once approved, production begins.

Production time typically:

* Sample: 5–7 business days
* Bulk orders: 15–25 business days

Depends on complexity and quantity.

Every order is inspected before shipment.

Available shipping methods:

* Express (DHL / FedEx / UPS)
* Air freight
* Sea freight

Tracking information provided immediately after dispatch.

Frequently Asked Questions

What products can be customized?

We specialize in:

* Custom Backgammon Sets
* Custom Mahjong Sets
* Luxury Gift Game Sets
* Corporate Promotional Board Games

MOQ depends on product type.

Typical starting quantities:

* Sample order: 1 set
* Small batch: 20–500 sets
* Bulk production: 500+ sets

Contact us for exact MOQ.

Yes.

Customizable options include:

* Board design
* Case material
* Inner lining
* Chips / tiles
* Logo engraving
* Packaging
* Accessories

Yes.If you only have an idea, sketch, or reference image, we can help convert it into production-ready artwork.Artwork & Files

Preferred:

* AI
* PSD
* PDF
* SVG

Also accepted:

* PNG
* JPG (high resolution)

That’s okay.

Our team can help refine your artwork for production.

Yes.

We strongly recommend samples for:

* New brands
* Wholesale buyers
* Large custom orders

Usually 5–7 business days

Shipping time depends on destination.

Typically 15–25 business days

Depends on:

* Quantity
* Custom complexity
* Material selection

Yes.

We ship worldwide.

Main shipping methods:

* DHL
* FedEx
* UPS
* Air cargo
* Sea freight

If any confirmed manufacturing issue occurs, we will provide replacement or compensation based on the case.

Related Product

Custom Backgammon

Custom Mahjong

Custom Dominoes Sets

Accessories

Send Inquiry !

Start Your Custom Project

Ready to bring your vision to life? Connect with our team to discuss your specific requirements for custom backgammon and mahjong manufacturing. We focus on high-efficiency production and precise execution to help you launch your product line with confidence and professional factory-direct support.

Visit Us

No. 1, MaShe Industrial Zone, Lishui Town,
Nanhai District, Foshan, Guangdong, China

Message Us

WhatsApp: +86 18122350817
Email: info@mycustomchess.com

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